Plans and pricing
Simple IT support plans, priced per user
Monthly plans for small and medium businesses across South Africa. You pay per user, you know the cost every month and you deal directly with the owner. All prices are per user per month. DGT-IT does not charge VAT.
| What you get | Essential R350 per user | Business R450 per user | Complete R600 per user |
|---|---|---|---|
| Remote helpdesk, weekdays 08:00 to 17:00 | Yes | Yes | Yes |
| Patching, monitoring and monthly health report | Yes | Yes | Yes |
| Security software management (licences billed separately) | Yes | Yes | Yes |
| Urgent incident response, we aim to respond within 15 minutes | Business hours | Business hours | Business hours and after hours |
| Backup monitoring and a restore test | No | Quarterly | Monthly |
| Email security setup and monitoring | No | Yes | Yes |
| New and leaving staff set up and removed | Billed hourly | Included | Included |
| On-site visits | Billed hourly | 1 visit a month, up to 2 hours | 2 visits a month, up to 4 hours |
| IT risk review | No | Yearly | Quarterly meeting |
| POPIA IT readiness checks and IT documentation | No | No | Yes |
The small print, in plain language
- Minimum of R3,500 per month per business, on a 12 month agreement, then 30 days notice.
- Servers are an add-on at R600 per server per month.
- Once-off setup: R2,500 for up to 10 devices, which covers the audit, monitoring setup and documentation. R150 for each extra device.
- Security, backup and cloud licences are billed separately.
- Support is fair use. Work beyond the plan, projects and hardware installs are billed at R650 per hour, or R450 per hour for remote work.
- We support clients anywhere in South Africa. After setup we work remotely. If a visit on site is needed, travel is charged on top at R650 per hour of travel time plus R7.50 per km, with tolls, flights and accommodation at cost. You get an estimate before we travel.
Not sure which plan fits?
Tell us how many staff, computers and servers you have and we will quote you. Start with a free IT risk review.
WhatsApp us or call 083 294 2260. You can also book a free IT risk review.
