IT Support Plans and Pricing

Plans and pricing

Simple IT support plans, priced per user

Monthly plans for small and medium businesses across South Africa. You pay per user, you know the cost every month and you deal directly with the owner. All prices are per user per month. DGT-IT does not charge VAT.

What you getEssential
R350 per user
Business
R450 per user
Complete
R600 per user
Remote helpdesk, weekdays 08:00 to 17:00YesYesYes
Patching, monitoring and monthly health reportYesYesYes
Security software management (licences billed separately)YesYesYes
Urgent incident response, we aim to respond within 15 minutesBusiness hoursBusiness hoursBusiness hours and after hours
Backup monitoring and a restore testNoQuarterlyMonthly
Email security setup and monitoringNoYesYes
New and leaving staff set up and removedBilled hourlyIncludedIncluded
On-site visitsBilled hourly1 visit a month, up to 2 hours2 visits a month, up to 4 hours
IT risk reviewNoYearlyQuarterly meeting
POPIA IT readiness checks and IT documentationNoNoYes

The small print, in plain language

  • Minimum of R3,500 per month per business, on a 12 month agreement, then 30 days notice.
  • Servers are an add-on at R600 per server per month.
  • Once-off setup: R2,500 for up to 10 devices, which covers the audit, monitoring setup and documentation. R150 for each extra device.
  • Security, backup and cloud licences are billed separately.
  • Support is fair use. Work beyond the plan, projects and hardware installs are billed at R650 per hour, or R450 per hour for remote work.
  • We support clients anywhere in South Africa. After setup we work remotely. If a visit on site is needed, travel is charged on top at R650 per hour of travel time plus R7.50 per km, with tolls, flights and accommodation at cost. You get an estimate before we travel.

Not sure which plan fits?

Tell us how many staff, computers and servers you have and we will quote you. Start with a free IT risk review.

WhatsApp us or call 083 294 2260. You can also book a free IT risk review.

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